The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Assessment requires access to a range of opportunities defined in the range Statement, including:

appropriate workplace where assessment can take place

simulation of realistic workplace environment for assessment

relevant school/centre policy, protocols and procedures

educational materials

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Internet protocols

Organisation protocols for internet access

Basic research techniques

Essential skills:

It is critical that the candidate demonstrate the ability to:

Apply computer technology skills

Use communication skills to confirm search requirements, access relevant personnel and to gain feedback from learners and other stakeholders

Apply problem solving involving differing hardware/software profiles, hardware malfunctions

Use literacy skills to determine key words, read, analyse and record information and follow policies and procedures

Use numeracy skills required in logical problem solving

Relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Purpose and scope include:

The reason why the research is required (e.g. to inform a lesson, provide information for an assignment, etc)

The boundaries within which the information requirements are set (e.g. timeframe, local, state-wide, national, international)

Internal sources of online information may include:

Organisation policies and procedures

Research previously undertaken by organisation staff

Organisation data

Bulletins and publications

External sources of online information may include:

Organisations aligned with the purpose and scope of the required information

Reference materials and publications

Online databases and catalogues

Online information may include:

Price lists

Catalogues

Technical information relating to products

Government information

Legislation ad regulations

Statistical information

Research papers

Organisation policies

Learning resources

Market research data

Travel information

Banking information

Employment opportunities

Electronic tendering opportunities

Business opportunities

Copyright information

Public information

Websites and databases may include:

Industry websites

Government online information services

Virtual business communities/networks

Education institution websites

Archived material

Search engines may include:

Global internet search engines

Internet search engines focusing on particular locations (e.g. Australia, New Zealand etc)

Key words and phrases may include:

Australian/American spelling when searching cultural or geographic terms

Concepts

Technical terms

acronyms

Set criteria may include:

Relevance

Currency

Authenticity

Quality

Accuracy

Reliability

Validity

Reputability of source

Legal and ethical requirements may include:

The organisation's code of ethics

Policy and protocols for online use

Copyright and intellectual property protection laws and regulations

Organise information in a suitable format may refer to:

Reports

Research data and findings

Statistical information

Presentations - audio, digital, personal

Class notes and support documents